SHIPPING and RETURNS

Our #1 priority is your happiness – we want you to love your purchase! While we don’t accept returns on our personal care products, we do have a 30-day Happiness Guarantee. If there’s an issue with the product that you received, please contact us at info@kinlo.com within 30 days for a refund or merchandise credit.

Shipping & Delivery

We currently ship to addresses in the United States. Orders usually process and ship within 1-2 business days. Orders placed after 1 pm PST on Friday will be processed the following Monday.

Domestic Shipping

Standard shipping is free on all orders over $50.00 (before tax). We offer the following shipping options for U.S. deliveries:

Shipping Method Cost

International Shipping

We do not currently ship internationally but look forward to expanding our shipping options in the future! Follow us on Instagram @kinloskin for updates on availability!

Returns & Exchanges

If you are dissatisfied with one of our Products, we will refund the amount paid for that Product in your order (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below. Refund requests must be made directly to us at info@kinlo.com within 30 days of the date of shipment by KINLÒ. We are not liable for Products that you return to us that are damaged or lost in transit to KINLÒ, so we advise you to return your Product using a tracked delivery method when prompted by KINLÒ Customer Care. Following KINLÒ’s receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product, KINLÒ will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, KINLÒ does not control when a specific credit card or Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by KINLÒ more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Finally, we do not provide a refund for returned Product requests that are abusive or unfairly taking advantage of our policy, including but not limited to, repeat refund requests on the same Product or repeat refund requests without return of the applicable Product.

Customer Service

For assistance, please email us to
info@kinlo.com